Terms and Conditions

If you wish to cancel your order or make changes to it, please contact our customer service immediately. Order cancellation is possible as long as the order has not yet been shipped.

If the order has already shipped, cancellation is no longer possible. In this case, we advice you to refer to our returns policy below.

You have the right to return or excange your order within 30 days of receiving your order.

We accept returns and exchanges only for unused, unopened products. The inner and outer packaging must be intact and all seals unopened.

Please note that when returning sets and bundles, you have to return them in full. As they are sold as a set, they must also be returned as such.

If upon receiving the order you notice you have received the wrong product, or a product is damaged or otherwise defective, please contact our customer service within 14 days of receiving the order.

Depending on the situation we will refund the customer accordingly.

When making a return, please follow the following instructions.

Always notify customer service when you wish to make a return

If you want to return a product, products or your order in full, please contact our customer service at info@bearel.com.

Please note that when returning international orders placed outside Finnish borders, the customer is responsible for all postal fees for the return shipment.

If you are ordering within Finland, returns are free if you have notified us of the return beforehand. If you fail to inform us beforehand, you will be subject to a returns fee of 6,50€. This will be reduced from the refunded sum once the returned item has arrived at our warehouse.

Pack the item(s) carefully

Remember to pack the item/items you are returning carefully in order to avoid breakage or products slipping out of the parcel. Bearel is not responsible for damages to the goods during their way back.

Please enclose your name and contact information or the packing slip in your return.

Returning international orders:

1. Write the returns address (see below) onto the parcel. Include your own address in the left upper corner of the package.
2. Take the parcel to your local postal service. Please note that when returning international orders placed outside Finnish borders, the customer is responsible for all postal fees for the return shipment.
3. Hold onto the receipt until you have received the refund.

Returning orders within Finland

1. Write the returns address (see below) onto the parcel. Include your own address in the left upper corner of the package.
2. Take the parcel to your local Posti service point. Tell the clerk you are making a return to Bearel.
3. Hold onto the receipt until you have received the refund.

Returns address for orders:

Asiakaspalautus 646146 / Bearel Oy
Tikkurilantie 148 ovet D2-D4
01530 Vantaa

Receiving your refund

Bearel will refund your order once our warehouse staff have received the returned item(s).

Bearel is not responsible by damages caused by force majeure. By this, we refer to an unprecedented factor or change in circumstances in which we have no influence. Bearel is required to inform the customer immediately, should a situation like this occur.